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Overall Rating

Hit Rate Solutions is a premier outsourcing partner offering comprehensive call center services to businesses across the United States, Canada, the United Kingdom, Australia, and other countries.

Chicago, United States
< $25 USD per hour
50-249 employees

Hit Rate Solutions is a premier outsourcing partner offering comprehensive call center services to businesses across the United States, Canada, the United Kingdom, Australia, and other countries. Established in 2011, the company has built a solid foundation with clients worldwide, providing fast response times and high-quality customer service 365 days a year. Their services encompass both inbound and outbound call center operations, customer support, telemarketing, and back-office outsourcing. With a team of 50 to 249 employees, Hit Rate Solutions is dedicated to delivering cost-effective solutions tailored to meet the specific needs of each client.

Services

  • Inbound Call Center Services
  • Outbound Call Center Services
  • Customer Support Services
  • Telemarketing Services
  • Back Office Outsourcing

Summary of Clients’ Reviews

Clients appreciate Hit Rate Solutions for their tailored support, high conversion rates, and cost-effective solutions. They are praised for their responsiveness, professionalism, and ability to adapt to specific client needs, resulting in significant improvements in lead generation and ROI. Some clients have noted areas for improvement, such as anticipating workflow issues proactively.

Weekly release update: Apr Week 2
Updates from last week! 👀 Here’s what’s new in Salesforge 📬 & Agent Frank 🤖 1. New Feature Drop: Opt-Out Rate Metric is LIVE! Another slick upgrade just landed—we’ve added a new metric card for Opt-Out Rate in both Sequences and the Agent Frank detailed view in Salesforge! Now you can: See exactly how many prospects are opting out of their outreach Spot sequences that might be too aggressive or missing the mark Tweak messaging and targeting for better engagement (and fewer unsubscribes) This is a big win for deliverability, compliance, and keeping outreach sharp. 2. New Feature Drop: Product Email Notifications Are LIVE! 🚀 We just launched a brand-new layer of real-time visibility — Product Email Notifications are now LIVE in Salesforge! Here’s what you will now get alerted about, straight to their inbox: Mailbox(es) disconnected – so they can reconnect before it hurts deliverability New reply received – excluding OOO and bounces, only the real ones Running out of credits – whether it’s sending, validation, or anything else You can opt-in or opt-out of these notifications anytime from their settings. No more guessing. No more blind spots. Just clean, actionable updates to stay on top of their game. New free tools on salesforge.ai 🔨 The Forge Sales GPT: Use our ChatGPT bot to create cold email sequences based on your ICP and value proposition. We're still working on more features & workflow improvements across all forges in April! 🌱