OnBrand24

OnBrand24 is a premier call center services provider with over three decades of experience, offering comprehensive inbound and outbound solutions to enhance customer engagement and drive business growth. With a team of more than 350 employees across facilities in Beverly, MA (headquarters), Savannah, GA, and Portsmouth, NH, OnBrand24 delivers tailored services to meet diverse client needs.

Services

• Inbound Call Center Services
• Customer Service Outsourcing
• Order Processing / Order Taking
• Inside Sales (Upselling/Cross-Selling)
• Help Desk
• Live Chat Support
• Social Media Support
• Physician Referral and Class Registration
• Outbound Call Center Services
• B2B Lead Generation
• Appointment Setting
• Customer Win-Back
• Customer Surveys
• Database Hygiene
• List Scrubbing

Summary of Clients’ Reviews

Clients appreciate OnBrand24 for their professionalism, quick response times, and high-quality work. They are noted for their flexibility, hard-working team, and timely delivery of services. Some clients have reported significant time and cost savings, with one noting a monthly saving of $1,000 and 100 hours. However, there is a suggestion for service diversification to cover more business areas.