Agentforce SDR

Agentforce is Salesforce’s innovative AI-driven platform that empowers businesses to build, customize, and deploy autonomous AI agents tailored to diverse business needs. These intelligent agents, known as Agentforce agents, utilize a reasoning engine called Atlas to operate more like human decision-makers. They streamline operations by managing tasks in sales, customer service, marketing, and beyond. The Agentforce Partner Network, a collaboration with major companies such as AWS and Google, creates agents and corresponding actions for enhancing service and sales. Leveraging trusted business data and advanced AI capabilities, Agentforce enables businesses to automate workflows, deliver actionable insights, and manage customer interactions seamlessly across various channels, including web, mobile, and messaging apps.

The platform’s low-code tools make it accessible for enterprises to design and implement AI agents that align with their unique requirements. By utilizing customer and enterprise data effectively, these agents enhance organizational understanding and improve customer engagement. Enterprises can build AI agents using these tools to automate functions in sales, service, marketing, and commerce. A key feature of Agentforce is its integration with a robust data cloud, ensuring access to accurate, trusted data that boosts the performance and reliability of AI agents.

Agentforce doesn’t just replace human effort but complements it. By handling repetitive and time-consuming tasks, AI agents free up human employees to focus on more complex and high-value customer issues. For example, the platform’s Service Agent efficiently resolves a wide range of customer service concerns, significantly improving customer service efficiency. These AI agents support human agents by handling routine tasks, thereby enhancing overall efficiency in customer service operations. Additionally, replacing traditional chatbots with advanced AI-powered service agents further improves customer service efficiency. The Einstein Sales Development Representative (SDR) Agent is specifically designed to transform sales operations by automating lead generation and initial customer engagement. Together, these solutions drive productivity, improve customer experiences, and revolutionize business processes.

Features

Customizable AI agents for multiple roles, enhancing the efficiency of the sales team by handling initial lead engagement and qualification
Integration with Salesforce CRM and external data sources
Low-code Agent Builder for easy configuration
Multichannel support (web, mobile, Slack)
Automation of complex workflows

Pricing

Custom Pricing: Based on company size and needs.

Pros

Enhances customer service efficiency by utilizing AI-powered service agents that handle a wide range of service issues autonomously, streamlining customer interactions.
Supports sales reps by ensuring seamless transitions from automated systems to live representatives, allowing for deeper engagement with leads and effective relationship management.
Empowers the sales team by automating lead qualification and initial engagement, enabling sales representatives to focus on meaningful interactions and driving overall sales growth.

Cons

Learning curve for setup and configuration.
Custom pricing can be unclear for smaller teams.

Watch the Agentforce Tutorial & Review:

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Weekly release update: Apr Week 1

Updates from last two weeks! 👀 Here’s what’s new in Salesforge 📬 1. New Integration Drop: Salesforge x Breakcold Integration is LIVE! With Breakcold’s social selling & CRM magic now baked into Salesforge, users can push their contacts from Breakcold into their Salesforge account and do outreach like bacon producing bosses. No more siloed outreach - Breakcold + Salesforge = next-level pipeline domination. 2. New Integration Drop: Salesforge x Pipedrive Integration is LIVE! Sync contacts from Pipedrive directly into Salesforge Kick off outreach sequences instantly using CRM data Eliminate manual exports and keep their workflows tight and efficient It’s now easier than ever to bridge CRM and outreach—Salesforge + Pipedrive = smooth prospecting at scale. 3. New Integration Drop: Salesforge x Databar Integration is LIVE! Enrich leads on the fly with up-to-date info Push enriched data into Salesforge Craft hyper-personalized outreach that hits way harder This unlocks serious personalization at scale. No more stale data, no more guesswork—Salesforge + Databar = smart outreach. Join the event to know more: https://lu.ma/g3wq3nt4 4. New feature drop: Opt out page logic improvements! From now on even if ESP scans the unsubscribe link, it will not unsubscribe the user until he actually clicks on a button in the dedicated unsubscribe page, this way we can ensure that there was an actual intent to unsubscribe from the email.5. New Feature Drop: “Last Contacted” Filter is LIVE! Filter out contacts that haven’t been contacted in X days, weeks, or months Re-engage cold leads with precision This filter works up to 6 months—so whether it’s been 7 days or 180, users can now slice and dice their contact list like pros. We introduced in Agent Frank 🤖 1. New feature: Auto-Switch Languages: Frank now automatically adjusts the language of your emails based on the prospect’s LinkedIn profile language. But wait—he’s not stopping there. If a prospect replies in a different language, Frank will auto-switch the reply language too. Multilingual outreach? Handled. 2. New feature: Stop Multi-Threading: No more awkwardly emailing five people from the same company after one already replied. With this setting on, Frank will automatically stop outreach to other contacts at the same company as soon as anyone replies. Smarter targeting. Less noise. More respect. 3. New feature: Google Meet Links Are Now Supported! We’ve added support for Google Meet links under the “Send meeting link” goal! That means users can now use their Google Meet link in Agent Frank, just like Calendly or HubSpot. New free tools on salesforge.ai 🔨 Sales Forecast Tool: Get a data-driven projection of how many meetings, SQLs, and new customers you can expect per month. ROI Calculator: Calculate how quickly you will see a return on your initial investment, when hiring Agent Frank! WHOIS Domain Checker Tool: Check details of any domain within seconds! Email Service Provider (ESP) Checker: Identify the email service providers (ESPs) of your lead list & get an easy CSV report. LinkedIn Message Generator: Generate personalized LinkedIn messages for your prospects in seconds! Email Deliverability Test: Check the health of your mailboxes and get results delivered to you instantly via email. We're still working on more features & workflow improvements across all forges in April! 🌱