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Captiwate is a sales engagement platform designed to convert website visitors into qualified leads through instant live video calls and chats. By enabling real-time interactions, it allows sales development representatives (SDRs) to engage high-intent prospects at the peak of their interest, thereby increasing demo bookings and enhancing conversion rates.

Key Features

  • Real-Time Visitor Identification: Identifies and prioritizes website visitors based on company demographics and UTM source data, allowing SDRs to focus on high-value prospects.
  • Behavioral Analytics: Provides insights into visitor engagement on key pages, helping to assess intent and tailor outreach strategies accordingly.
  • Instant Engagement Tools: Offers live chat and video call functionalities, enabling SDRs to connect with qualified visitors instantly, adding a personal touch to interactions.
  • Enhanced SDR Productivity: Features customizable dashboards, pre-filled message templates, and multi-chat capabilities to streamline workflows and improve efficiency.
  • Data Enrichment and CRM Integration: Enriches visitor data with geolocation and company information, and allows seamless synchronization with existing CRM systems for a comprehensive sales approach.

Pricing

  • Free Plan:
  • Price: $0 per month
    • Features:
      • 100 visitors revealed per month
      • 1 user seat
      • 10 live video calls per month
      • Company detection
      • Visitor segmentation
      • Email support
  • Startup Plan:
  • Price: $499 per month (billed annually)
    • Features:
      • 10,000 visitors revealed per month
      • 3 user seats (additional seats at $25/month each)
      • Unlimited live video calls
      • AI chatbot for out-of-hours engagement
      • Alerts for Slack and Microsoft Teams
      • Smart automation and lead engagement
      • Live chat and call support
  • Growth Plan:
  • Price: $999 per month (billed annually)
    • Features:
      • 50,000 visitors revealed per month
      • 10 user seats (additional seats at $25/month each)
      • HubSpot integration
      • Option for RB2B integration
      • Inbound sales conversion workshops and ongoing monitoring
      • Customized support through preferred channels (Slack, Discord, WhatsApp, etc.)

Pros

  • Immediate Engagement: Facilitates instant communication with high-intent visitors, increasing the likelihood of conversion.
  • User-Friendly Interface: Intuitive dashboards and tools enhance SDR efficiency and effectiveness.
  • Comprehensive Visitor Insights: Provides valuable data on visitor behavior and demographics, aiding in targeted outreach.

Cons

  • Pricing Considerations: The cost may be prohibitive for smaller businesses or startups with limited budgets.
  • Learning Curve: Some users may require time to fully utilize all features and integrations effectively.

Watch the Product Tour:

Weekly release update: May Week 2
Updates from last couple of weeks! 👀 Salesforge 📬 Contacts Export Now Includes First & Last Names Exporting contacts just got more useful. All export files now include First Name and Last Name columns Easier sorting, personalization, and CRM syncing Smarter Product Cards with AI-Powered Evaluations Product card creation now comes with built-in guidance. Evaluate key sections like Pain, Cost of Inaction, and Solution AI gives instant feedback to help you write stronger messaging for better-performing email copy Simplified User Invites We’ve reduced friction and improved clarity in a key area. Admins now only enter the new user’s email and role. The user receives an email invite and sets up their own credentials. Anti-Spam Filtering in Validation Step We’ve added another layer of protection to your sequences. During email validation, we now detect and filter contacts associated with major anti-spam tools This helps protect your sender reputation and keeps your outreach clean New Integration: Salesforge x Sendspark Bring video into your cold outreach with our new Sendspark integration. Add personalized video messages to your sequences Humanize your outreach and improve reply rates New Integration: Salesforge x Make.com Salesforge now connects with thousands of apps via Make.com. Automate workflows between Salesforge and your tool stack—no code required Triggers include: email sent, opened, replied, bounced, unsubscribed, label changes, and more Agent Frank 🤖 Export Reports from Agent Detailed View Agent Frank reports are now downloadable. Export data directly from the Agent view Ideal for performance reviews, audits, and team sharing Localized Greetings Are Here Make your outreach more personal and relevant across languages. Frank automatically adjusts greetings based on the recipient’s default language (from LinkedIn) Replies adapt too, and a toggle allows users to enable or disable this feature New Logic Update: Spam Filtering Now Baked Into Agent Frank The same anti-spam filtering logic used in Salesforge is now integrated into Agent Frank. Cleaner contact lists Improved deliverability across all your campaigns Warmforge 🔥 Bulk Edits for Mailboxes Are Live Managing multiple mailboxes just got a whole lot easier. Apply changes to several mailboxes at once Save time and reduce manual work User Management in Warmforge Warmforge now supports multi-user workspaces. Admins can invite teammates directly Great for growing teams that need to scale warm-up efforts together Public API + Placement Tests API A major update for power users and developers. Public API: Programmatically manage mailboxes and automate warm-up workflows Placement Tests API: Run inbox placement tests via API, integrate results into dashboards, and catch issues before launch New free tools on salesforge.ai 🔨 Cold Email Expert GPT: Ask anything about cold outreach - strategy, ICPs, copywriting, deliverability - and get expert-level answers instantly. Roast My Cold Email Copy GPT: Use our ChatGPT-powered assistant to get brutally honest, high-impact feedback on your cold email copy. The Forge Sales GPT: Use our ChatGPT bot to create cold email sequences based on your ICP and value proposition. Cold Email Domain Generator: Generate secondary domain names for your cold email outreach to protect your email deliverability! Buyer Persona Generator: Generate your ICP & buyer persona template in minutes for more accurate outreach!