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ChurnZero is a customer success platform designed to help SaaS companies reduce churn and increase customer retention. It provides real-time insights into customer health, automates workflows, and enables customer success teams to manage onboarding, product adoption, and renewals. The platform’s tools are designed to help businesses improve customer engagement and drive growth.

Features

  • Customer Health Scores and real-time alerts.
  • In-app communications and onboarding tools.
  • Automation of customer success workflows.
  • Customer insights for retention and expansion.

Pricing

  • Custom Pricing: Based on company size and needs.

Pros

  • Comprehensive churn management.
  • Strong automation and real-time insights.

Cons

  • Complexity in initial setup.
  • Custom pricing may lack transparency.

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Weekly release update: Apr Week 2
Updates from last week! 👀 Here’s what’s new in Salesforge 📬 & Agent Frank 🤖 1. New Feature Drop: Opt-Out Rate Metric is LIVE! Another slick upgrade just landed—we’ve added a new metric card for Opt-Out Rate in both Sequences and the Agent Frank detailed view in Salesforge! Now you can: See exactly how many prospects are opting out of their outreach Spot sequences that might be too aggressive or missing the mark Tweak messaging and targeting for better engagement (and fewer unsubscribes) This is a big win for deliverability, compliance, and keeping outreach sharp. 2. New Feature Drop: Product Email Notifications Are LIVE! 🚀 We just launched a brand-new layer of real-time visibility — Product Email Notifications are now LIVE in Salesforge! Here’s what you will now get alerted about, straight to their inbox: Mailbox(es) disconnected – so they can reconnect before it hurts deliverability New reply received – excluding OOO and bounces, only the real ones Running out of credits – whether it’s sending, validation, or anything else You can opt-in or opt-out of these notifications anytime from their settings. No more guessing. No more blind spots. Just clean, actionable updates to stay on top of their game. New free tools on salesforge.ai 🔨 The Forge Sales GPT: Use our ChatGPT bot to create cold email sequences based on your ICP and value proposition. We're still working on more features & workflow improvements across all forges in April! 🌱