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Custify is a customer success platform designed to help SaaS businesses reduce churn and maximize customer retention. It provides a comprehensive suite of tools, including real-time customer health tracking, automated workflows, and actionable insights. The platform’s automation capabilities enable teams to scale customer success efforts efficiently, while its integrations with CRM and other tools streamline customer data management.

Features

  • Customer 360 View: Provides a holistic view of each customer’s activity.
  • Automated Workflows: Automates repetitive tasks and customer success processes.
  • Customer Health Scores: Tracks customer health in real-time, enabling proactive engagement.
  • Actionable Alerts: Notifies teams of critical customer status changes.
  • In-Depth Reporting and Dashboards: Customizable analytics for tracking KPIs.

Pricing

  • Custom Pricing: Based on the size of the company and specific needs.

Pros

  • Automates repetitive customer success tasks.
  • Comprehensive customer insights in one platform.

Cons

  • Learning curve for new users.
  • Custom pricing lacks transparency upfront.

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Weekly release update: Apr Week 2
Updates from last week! 👀 Here’s what’s new in Salesforge 📬 & Agent Frank 🤖 1. New Feature Drop: Opt-Out Rate Metric is LIVE! Another slick upgrade just landed—we’ve added a new metric card for Opt-Out Rate in both Sequences and the Agent Frank detailed view in Salesforge! Now you can: See exactly how many prospects are opting out of their outreach Spot sequences that might be too aggressive or missing the mark Tweak messaging and targeting for better engagement (and fewer unsubscribes) This is a big win for deliverability, compliance, and keeping outreach sharp. 2. New Feature Drop: Product Email Notifications Are LIVE! 🚀 We just launched a brand-new layer of real-time visibility — Product Email Notifications are now LIVE in Salesforge! Here’s what you will now get alerted about, straight to their inbox: Mailbox(es) disconnected – so they can reconnect before it hurts deliverability New reply received – excluding OOO and bounces, only the real ones Running out of credits – whether it’s sending, validation, or anything else You can opt-in or opt-out of these notifications anytime from their settings. No more guessing. No more blind spots. Just clean, actionable updates to stay on top of their game. New free tools on salesforge.ai 🔨 The Forge Sales GPT: Use our ChatGPT bot to create cold email sequences based on your ICP and value proposition. We're still working on more features & workflow improvements across all forges in April! 🌱