Freshdesk
Customer Success ToolsFreshdesk is a cloud-based customer support platform designed to help businesses manage customer inquiries across multiple channels such as email, chat, phone, and social media.
Freshdesk is a cloud-based customer support platform designed to help businesses manage customer inquiries across multiple channels such as email, chat, phone, and social media. It simplifies ticketing, automates workflows, and improves agent productivity through AI-driven tools, enabling better customer service experiences.
Features
- Omnichannel Support: Manage all customer queries in one place.
- Automated Ticketing: Use AI to prioritize and route tickets.
- Knowledge Base: Enable self-service for customers.
- Collaboration Tools: Allow agents to work together seamlessly.
- Analytics and Reporting: Measure performance with detailed insights.
Pricing
- Free Plan: For up to 10 agents.
- Growth Plan: $18/user per month.
- Pro Plan: $59/user per month.
- Enterprise Plan: $95/user per month.
Pros
- Easy to use and set up.
- Affordable for small teams.
Cons
- Advanced features are costly.
- Steep learning curve for new users.
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