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ZapScale is a customer success platform designed to help B2B SaaS companies reduce churn, scale retention, and improve customer engagement. By providing in-depth customer health insights, automated workflows, and playbooks, it enables teams to enhance customer interactions and optimize success strategies. With features like customizable KPIs, customer segmentation, and health tracking, ZapScale empowers businesses to take data-driven actions and drive customer satisfaction.

Features

  • Customer 360 View: Provides a comprehensive overview of customer data.
  • Automated Workflows: Automates success tasks to improve efficiency.
  • Custom & Pre-Built KPIs: Track key customer metrics and engagement.
  • Customer Segmentation: Tailored segmentation for targeted actions.
  • Real-Time Analytics: Offers deep insights for informed decision-making.

Pricing

  • Startup Plan: $500/month for up to 100 customers.
  • Growth Plan: $2,000/month for up to 500 customers.
  • Enterprise Plan: Custom pricing for unlimited users and customers.

Pros

  • Easy to set up and use.
  • Comprehensive customer health insights.

Cons

  • Pricing may be high for smaller teams.
  • Advanced features require a learning curve.

Watch the Overview & Demo:

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Weekly release update: Apr Week 2
Updates from last week! 👀 Here’s what’s new in Salesforge 📬 & Agent Frank 🤖 1. New Feature Drop: Opt-Out Rate Metric is LIVE! Another slick upgrade just landed—we’ve added a new metric card for Opt-Out Rate in both Sequences and the Agent Frank detailed view in Salesforge! Now you can: See exactly how many prospects are opting out of their outreach Spot sequences that might be too aggressive or missing the mark Tweak messaging and targeting for better engagement (and fewer unsubscribes) This is a big win for deliverability, compliance, and keeping outreach sharp. 2. New Feature Drop: Product Email Notifications Are LIVE! 🚀 We just launched a brand-new layer of real-time visibility — Product Email Notifications are now LIVE in Salesforge! Here’s what you will now get alerted about, straight to their inbox: Mailbox(es) disconnected – so they can reconnect before it hurts deliverability New reply received – excluding OOO and bounces, only the real ones Running out of credits – whether it’s sending, validation, or anything else You can opt-in or opt-out of these notifications anytime from their settings. No more guessing. No more blind spots. Just clean, actionable updates to stay on top of their game. New free tools on salesforge.ai 🔨 The Forge Sales GPT: Use our ChatGPT bot to create cold email sequences based on your ICP and value proposition. We're still working on more features & workflow improvements across all forges in April! 🌱