Zendesk
Customer Success ToolsZendesk is a comprehensive customer service and engagement platform designed to support businesses in improving customer interactions across multiple channels. With tools like live chat, help centers, and AI-driven automation, Zendesk helps teams streamline support and improve customer experiences. It also offers analytics and integration with major CRM systems to provide real-time insights.
Features
- Live Chat & Messaging
- AI & Automation
- Help Center & Knowledge Base
- Customizable Reporting
- CRM Integrations
Pricing
- Suite Team: $49/user/month
- Suite Growth: $79/user/month
- Suite Professional: $99/user/month
- Enterprise Plans: Custom pricing
Pros
- Excellent integrations with CRM tools.
- Strong automation and AI capabilities.
Cons
- Steeper learning curve for complex setups.
- Higher pricing for advanced features.
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