Zendesk

Zendesk is a comprehensive customer service and engagement platform designed to support businesses in improving customer interactions across multiple channels. With tools like live chat, help centers, and AI-driven automation, Zendesk helps teams streamline support and improve customer experiences. It also offers analytics and integration with major CRM systems to provide real-time insights.

Features

• Live Chat & Messaging
• AI & Automation
• Help Center & Knowledge Base
• Customizable Reporting
• CRM Integrations

Pricing

• Suite Team: $49/user/month
• Suite Growth: $79/user/month
• Suite Professional: $99/user/month
• Enterprise Plans: Custom pricing

Pros

• Excellent integrations with CRM tools.
• Strong automation and AI capabilities.

Cons

• Steeper learning curve for complex setups.
• Higher pricing for advanced features.

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